JACKSON LONGE SOLICITORS PRIVACY POLICY

We are committed to protecting your personal information and respecting your privacy.

This privacy policy sets out how Jackson Longe Solicitors (“Jackson Longe” / “us” / “we”) use and protect any information that you give us.  This policy applies to all personal information that we collect, use and otherwise process in relation to your use of our website, your contact with us and the provision of legal advice and assistance to our actual and potential clients.

Please note that this policy applies whether the information is given or collected:

– through your use of our website;

– in subsequent communications with us; or

– through any other means.

Jackson Longe Solicitors is the trading name of Jackson Longe Limited who is the Data Controller of any personal information processed by us.  Miss Amaka Jackson is our data protection officer.

  1. What is personal information?

Personal information means details which identify you or could be used to identify you, such as your name, contact, employment, financial details as well as details pertaining to your personal or business/professional circumstances.  It may also include information about how you use our website, mobile applications and case management system, if indeed the information is capable of identifying you.

  1. Sources of collect personal information?

We may collect information from you in the course of our business in a number of ways.  This includes but is not limited to:

  • information that is gathered automatically when you use our website or when you choose to send personal information to us, to enquire about our services. This contact may be through our contact form on the website, email, telephone, fax or post.
  • information from you and others as part of our engagement process as necessary in the course of providing legal services to you.
  • personal information from you when you engage our legal services and during the course of delivering that legal service to you.
  • information from you and about you when you apply for a job with us or as a result of your relationship with one or more of our staff or clients.
  1. What personal information do we collect and process about you?

The personal information we collect, retain and process may be from:

  • when you view our website or associated social media, we may collect high level information about the pages that you have viewed and your country of origin.
  • when you contact us, via our website, email or over the telephone, we may collect information such as:
  • Identity Information such as Names and Job Title
  • Contact information including home address, email address and phone number; postcode etc;
  • Basic information about your personal circumstances such as your job, relationship, financial status etc;
  • Basic information about the nature of your legal issue and any other information or documentation that you choose to provide when contact us about your legal matter.

Upon engaging us to act for you, we may collect and process additional information such as:

  • Further information and documentation relating to your identity to carry out checks in accordance with our Identity and Anti Money Laundering Policy.
  • Financial information relating to payment of fees and disbursements;
  • Personal information provided by or on behalf of you (as a client) or generated in the course of providing our legal services to you which may include special categories of     data;
  • Any other information relating to you which you may choose to provide to us.

If necessary, we will collect personal information about another person to assist our client matters. Such personal information will also be received, retained, processed, stored and destroyed in accordance with this privacy policy. We will only hold such indirectly received personal information and documentation relating to persons other than our clients insofar as it is lawful and reasonably necessary to do so, in order to provide the legal service to our client.

  1. What is the purpose of processing your personal information?

We collect and process information about you for various reasons including but not limited to providing services to you; providing services to others (in so far as this does not breach client confidentiality); complying with regulatory and other legal obligations; and protecting us against potential claims.

In summary, we use personal information :

  • To provide legal services to you as well as our clients. When you engage our services as a client, we collect, create, process, store and use personal information in the course of and in connection with the services that we provide to you;
  • To manage and administer our relationship our clients i.e. to process identification and background checks in order to comply with our anti-money laundering and compliance checks.
  • To provide information requested by you. When you send us an enquiry and provide personal information, we use this to assist you as a potential client. We require this information to understand your needs and provide you with a better service.
  • To recruit new members of staff. When you apply for a role and provide personal information, we use this to understand you assess your suitability to the role and manage your relationship with the firm.
  • To manage and maintain internal record keeping required to fulfil our legal, regulatory and risk management obligations, including establishing exercising or defending legal claims;
  • To periodically send you updates, announcements or newsletters about developments in the law; our services; our firm in general which we think you may find interesting using the email address which you have provided.
  • To contact you for market research purposes or to request a reference.
  • To generally improve our services. We may use the information to customise the website according to your interests and process data about visits to our website to help us to improve our website.
  1. What is the legal basis for processing your information?

We will process your personal information on the basis that we have a legitimate interest in being able to achieve the purposes as set out above.

If you have any queries about how your personal information will be processed, please do not hesitate to contact us via info@jacksonlonge.com

THIRD PARTIES

Pali Ltd of 2-4 Croxteth Avenue Wallasey Wirral CH44 5UL [Company No. 05239320] act as our conveyancing search agent. Pali Ltd also manage the Pali Smart Quote on our website which is used to generate quote for our legal fees and costs on Conveyancing matters. Pali Ltd will therefore handle and store information and data on behalf of Jackson Longe Limited in this regard. Pali Ltd confirm their compliance with all applicable data protection regulations and laws, including the General Data Protection Regulation (GDPR).

Pali Ltd also confirms their agreement to comply with GDPR requirements in handling and storing any information provided by you.

You can view Pali Ltd’s Privacy Policy by clicking here: https://www.paliltd.com/privacy

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR) rules, you have certain rights as  data subjects.

  • You are entitled to request details of personal information which we hold about you and we shall provide this as far as is lawful and reasonable. By law, we may not be permitted to provide you with personal information held about you that has been provided to us by one of our clients in connection with their legal matter as such material would be covered by our legal professional privilege.
  • You have the right to request that personal information that we hold about you is rectified. Please inform us if you believe that any information that we hold about you is incorrect.
  • You have the right to request that we delete the personal information that we hold about you, subject to any regulatory or legal requirements that we may have to retain a copy of your personal data for a specified period.
  • You have the right to restrict our processing of your personal information, to stop unauthorised transfers to a third party and (in some circumstances) the right to have personal information that we hold transferred to another organisation.
  • You can contact us by post or via email- info@jacksonlonge.com to exercise any of these rights. Please note that we will respond to all requests for personal information to be provided, rectified, deleted, processing restricted or the data transferred within 14 days of receiving the written request by email or letter.  If we are unable to comply with a request for information within 14 days, we will explain that to you and the reasons why and tell you how long we need to comply with your request.
  • If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations and service to you. Please note that there may be instances where even after you have withdrawn consent, we may still be permitted or required to process your personal information in connection with our legal and/or regulatory obligations and in connection with exercising and defending our legal rights.
  • You have the right to lodge a complaint in relation to our processing of your personal information with the Information Commissioner’s Office. More information can be found on the Government’s website: https://www.gov.uk/data-protection/make-a-complaint

If you have any queries about how your personal information will be processed, please do not hesitate to contact us via info@jacksonlonge.com

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